Md. PSC Staff Seek Show Cause Order Against North American Power, $50,000 Fine Email
This Story January 10, 2011
Staff of the Maryland Public Service Commission have filed a complaint against North
American Power and Gas LLC, and requested that the Commission issue an order directing
North American Power to show cause why its electric supplier license should not be
suspended or revoked, or, alternatively, why North American Power should not be subject
to a civil penalty of up to $50,000 and/or precluded from soliciting additional customers.
Staff alleged that at least one of North American Power's agents misrepresented himself
as a Commission employee. Staff's allegation is based on a customer complaint in
which the customer alleged that they were solicited door-to-door by a North American
Power agent claiming to be "from the PSC."
Staff further alleged that North American Power, "falsely states that the agreement
containing its terms of service displayed on its website have been approved by the
Commission and deceptively implies that its variable rate, which is unstated in the
contract and could be in effect for a single month only, may lead to savings that
could only be realized through above average usage over at least six months."
Additionally, Staff alleged that North American Power's contract does not meet certain
minimum requirements under COMAR, such as the inclusion of a price description for
each service, a dispute procedure, and the Commission's toll free number and internet
Staff also alleged that an advertisement placed by a broker, who Staff alleged was
a North American Power representative, contained "statements that are misleading
and contrary to Public Service Commission law" due to claims that, "BG&E encourages
their customers to find a new supplier" and there is "no contract to sign" in order
to "Save up to 20%."