Retail Supplier to Pay $35,000 to Resolve PUCT Investigation July 23, 2012 Email This Story Copyright 2010-12 Energy Choice Matters
Ambit Energy, L.P. would pay $35,000 to resolve an investigation by Staff of the Public Utility Commission of Texas, which alleged violations of certain customer protection rules (40579).
The investigation conducted by the Commission's Oversight and Enforcement Division alleged that Ambit was not in compliance with the following customer protection rules for retail electric service:
a. P.U.C. SUBST. R. 25.474(d)(10)(B), relating to enrollment via the internet. Staff alleged that Ambit failed to obtain or confirm a proper identifier resulting in an inadvertent gain.
b. P.U.C. SUBST. R. 25.479(b)(1), relating to frequency and delivery of bills. Staff alleged that Ambit failed to issue bills on a monthly basis.
c. P.U.C. SUBST. R. 25.480(j)(1), relating to deferred payment plans. Staff alleged that Ambit failed to confirm a deferred payment plan in writing.
d. P.U.C. SUBST. R. 25.483(c), relating to disconnection with notice. Staff alleged that Ambit failed to send a notice of disconnection prior to issuing a disconnection order.
e. P.U.C. SUBST. R. 25.485(b)(1) and (2), relating to customer access. Staff alleged that Ambit failed to provide customers reasonable access to its representatives or afford customers a prompt answer during normal business hours.
Since receiving the results of the Commission's investigation, Ambit has voluntarily taken corrective actions to come into compliance with the Commission's statutory and regulatory requirements relating to customer protection.