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Another Retail Supplier Providing $2.4 Million in Rebates Due to Polar Vortex, Announces Other Measures
Pennsylvania Gas & Electric announced that it has provided customers with approximately $2.4 million in rebates to date to alleviate the financial impact of the increased price of energy this winter.
Additional rebates continued to be paid by the company on a case-by-case basis for customers facing particular financial hardship.
The company said that it is also helping customers who are interested in moving to a fixed rate plan.
Douglas Marcille, Director, CEO and President of U.S. Gas & Electric, said, "We recognize the importance of our role as a provider of an essential commodity and are doing what we can to help our customers. The wholesale price increases are not within our control and have adversely affected us, as well as our customers. No one in our industry, or anyone else, anticipated the chain of events that led to them. Nevertheless, we are doing everything that we can to help energy consumers during this unprecedented chain of events."
The company has quadrupled its customer service staff, going from 10 to 40 representatives to manage calls and emails with customers.
Pennsylvania Gas & Electric is a U.S. Gas & Electric company
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March 10, 2014
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Reporting by Karen Abbott • kabbott@energychoicematters.com
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