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TXU Energy Announces 'Ivy' IVR Virtual Assistant

April 9, 2014

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Copyright 2010-13 EnergyChoiceMatters.com
Reporting by Karen Abbott • kabbott@energychoicematters.com

TXU Energy announced the rollout of its 24/7 virtual assistant, Ivy, the company's latest interactive voice response (IVR) tool that answers customer calls.

The enhanced voice recognition service better filters background noise out and enables customers to:

• Authenticate accounts quickly and easily

• Retrieve account balances

• Make payments and receive payment confirmations

• Set up payment arrangements or enroll in payment options like Average Monthly Billing

• Sign up for AutoPay

• Identify and toggle between language preferences

• Update contact phone number

• Reconnect service related to disconnection for non-pay

• Gain information on power outages (according to the caller's local Transmission and Distribution Utility's corresponding zip code)

• Receive status updates related to new or reconnected service orders

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