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New York Direct ESCOs to Begin Using Standard Renewal Notices

May 19, 2014

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Copyright 2010-14 EnergyChoiceMatters.com
Reporting by Karen Abbott • kabbott@energychoicematters.com

The New York PSC has published standard renewal notices for ESCOs and directed ESCOs to begin using the standard notices on May 26.

Click the following links to see the residential and non-residential standard renewal notices.

Residential Standard Renewal Notice

Non-Residential Standard Renewal Notice

Among other things, the renewal notices require the ESCOs to list the renewal price, the start and end date of the renewal term, and the amount of any early termination fee. The residential notice also directs customers that, to compare historic and current prices offered by all ESCOs for standard service without energy-related value-added attributes, they may visit Power to Choose.

The residential renewal notice is required for all residential customers. The non-residential renewal notice is presently required for all non-residential customers who are marketed to through door-to-door sales, as called for in General Business law Section 349-d.

ESCOs are required to follow the language of the notice verbatim, with one market participant noting that this includes the verbatim use of non-disclosure-related "value statements" such as "We hope you will continue to choose (Company Name) for your (Electric/Natural Gas) supply needs" and "Thank you for allowing us to serve you."

In an email to ESCOs, PSC Staff said that it will recommend that the ESCOS be allowed to provide renewal notices and the terms and conditions via e-mail. "However, in the meantime and after further consideration, we believe the full terms and conditions should be provided to customers on renewal," Staff said.

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