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Final Decision Maintains Ban on Retail Suppliers Offering Residential Rates Which Vary By Day or Week
A final Connecticut PURA decision on new requirements for customer bills prohibits retail suppliers from offering to residential customers rates which vary by day or week.
PURA found that Conn. Gen. Stat. §16-245d requires that any change to a customer’s electric generation service rate for the next billing cycle be disclosed on the current month’s bill.
"[T]he Authority determines that Conn. Gen. Stat. §16-245d effectively eliminates the possibility of rates changing on a daily or weekly basis during a residential customer’s billing cycle," PURA said.
Suppliers will be allowed to offer rates which vary on a daily or weekly basis until such time as the Electronic Business Transaction (EBT)working group completes its work and the EDCs implement the new billing requirements required by the order.
Such new billing requirements provide that the EDC's bill shall now list on the first page: : (1) the electric generation service rate; (2) the term and expiration date of such rate; (3) any change to such rate effective the next billing cycle; (4) the cancellation fee, if applicable, provided there is such a change; (5) notification that such rate is variable, if applicable; (6) the standard service rate; (7) the term and expiration date of the standard service rate; (8) the dollar amount that would have been billed for the electric generation services component had the customer been receiving standard service; and (9) an electronic link or Internet website address to the PURA rate board, and the toll-free telephone number and other information necessary to enable a customer to obtain standard service.
PURA's decision also reduces the enrollment period for switches from two days to one day, and directs that the issue be addressed through the reconvened EBT working group. Switches would still be performed at on-cycle meter reads.
The decision also directs the EDCs to study whether customers should have the ability to receive bill notices via text messaging, an app on a cell phone, mobile-enabled website and/or third party notification service. In contrast, PURA has previously required that suppliers offer certain information via several channels including text message and an application on a cellular telephone or a third-party notification service approved by the Authority.
Docket 14-07-19
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January 22, 2015
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Copyright 2010-15 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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