|
|
|
|
Retail Supplier Reports 50% Decline in Complaints
Centrica said in reporting earnings (see yesterday's story) that its North American Home energy supply business saw a 47% decline in complaints, as reported by various regulatory bodies, in 2016 versus 2015.
Centrica's North American Home energy supply complaints in 2016 were 109 per 100,000 customers, down from 206 per 100,000 customers in 2015
"Excellent customer service is a core requisite for retaining and winning new residential customers. During the year we made good progress, implementing user interface enhancements for our customer care agents, providing additional training for both customer care and sales agents and introducing new service channels including social media and online chat. This contributed to a 47% reduction in energy supply complaints while Brand NPS [Net Promoter Score] over the year was +32," Centrica said of the North American home business
ADVERTISEMENT Copyright 2010-16 Energy Choice Matters. If you wish to share this story, please
email or post the website link; unauthorized copying, retransmission, or republication
prohibited.
February 24, 2017
Email This Story
Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
NEW Jobs on RetailEnergyJobs.com:
• NEW! -- Business Development Professional -- Retail Supplier -- Houston
• NEW! -- Brand/Marketing/Channel Manager -- Retail Energy
• NEW! -- Commercial Sales B2B -- Retail Energy
• NEW! -- Channel Manager, Sales -- Retail Supplier
• NEW! -- Manager of Regulatory Affairs -- Retail Supplier
• NEW! -- Senior Analyst -- Retail Energy -- Houston
• NEW! -- Manager of Billing Operations
• NEW! -- Implementation Manager
-- Retail Energy -- Houston
• NEW! -- Marketing Associate -- Retail Supplier -- Houston
• NEW! -- Directors: Telemarketing or Broker Channel Management - Retail Electric Supplier -- Houston
• NEW! -- Analysts, Sales and Marketing - Retail Electric Supplier -- Houston
• NEW! -- Market Director -- Retail Energy
• NEW! -- Energy Business Development Professional
• NEW! -- Managers, Sales and Marketing - Retail Electric Supplier -- Houston
• NEW! -- Sales Associate -- Retail Energy
|
|
|