Three Texas TDUs Agree To Suspend Disconnections For Non-Pay, Waive Certain Service Charges Through September 29 In Hurricane-Affected Areas
September 8, 2017 Email This Story Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • firstname.lastname@example.org
Texas-New Mexico Power Company, AEP Texas Inc., and CenterPoint Energy Houston Electric LLC, have each agreed to:
1) Not process disconnections for non-payment through September 29 for residential premises, apartment houses, and mobile home parks in those counties within the utility's certificated service area that were directly affected by Hurricane Harvey; and
2) Not assess charges for move-ins, reconnection of service, disconnection requests where needed to perform repairs or assess damage through September 29 in the same affected counties.
Regarding Move-Ins only, TNMP does not have an automated process to not charge the move-in fee for certain zip codes, counties, or parts of the service territory. TNMP said in a market notice that it will manually review Move-Ins submitted in its Gulf Coast service territory and issue a credit of the same amount that is automatically charged. If a Retail Electric Provider (REP) determines that an instance occurred where a customer did not receive a credit, the REP can notify TNMP's MP Relations department to add the credit.
For TNMP, the counties covered by the provisions above are Brazoria, Galveston, and Matagorda
For AEP Texas, the counties covered by the provisions above (which are all within the TCC territory) are:
Entergy Texas Inc. also agreed to the above provisions