|
|
|
|
Texas Retail Provider To Pay $75,000 Under Settlement With Texas PUC Staff To Resolve Alleged Switch-Hold Violations
AP Gas & Electric (TX) LLC (APG&E) would pay $75,000 under a settlement with Staff of the Public Utility Commission of Texas (Commission) to resolve APG&E's alleged violations of 16 Tex. Admin. Code §§ 25.480(m) and (j)(8) (TAC), concerning removal of switch-holds.
In April 2016, the PUCT's Oversight and Enforcement (O&E) Staff opened an investigation of APG&E as part of O&E's compliance review of retail electric providers (REPs) that provide residential electric service in Texas.
16 TAC § 25.480(m) requires that the REP request removal of the switch-hold by the transmission and distribution utility (TDU), "after the customer's obligation to the REP relating to the switch-hold is satisfied."
16 TAC § 25.480(j)(8) provides that a REP, "shall submit a request to remove the switch-hold, pursuant to subsection (m) of this section, after the customer's payment of the deferred balance owed to the REP."
16 TAC § 25.480(j)(5)(B) requires the REP to inform the customer that, "The switch-hold will be removed after your final payment on this past due amount is processed."
16 TAC §25.480(h)(7) requires a REP to inform the customer that a switch-hold, "...will be removed after your deferred balance is paid arid processed."
The settlement states that, "According to information obtained by O&E from APG&E during the course of this investigation, APG&E offers deferred payment plans (DPPs) to customers in accordance with 16 TAC § 25.480(j) and applies switch-holds to electric service identifiers (ESIDs) that are subject to a DPP."
The settlement states that, "Data provided by APG&E shows that APG&E did not timely initiate a transaction to release one hundred forty seven (147) switch-holds after the customers obligation to the REP related to the switch-hold was satisfied."
The settlement states that, "The one hundred forty seven (147) switch-holds remained in place for weeks or months after the customer's obligation to the REP related to the switch-hold was satisfied."
The settlement agreement resolves all claims concerning Commission Staff's investigation of APG&E's switch-hold removal practices from January 1, 2015, to December 31, 2015.
Docket 47815
ADVERTISEMENT Copyright 2010-16 Energy Choice Matters. If you wish to share this story, please
email or post the website link; unauthorized copying, retransmission, or republication
prohibited.
November 30, 2017
Email This Story
Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
NEW Jobs on RetailEnergyJobs.com:
• NEW! -- Business Development Manager -- Retail Supplier -- Houston / Dallas
• NEW! -- Director, Retail Energy Supply and Pricing -- Retail Supplier -- Houston
• NEW! -- Operations Analyst -- Retail Supplier
• NEW! -- Sales & Marketing Manager -- Retail Supplier
• NEW! -- Retail Energy Account Manager -- DFW
• NEW! -- Director of Affiliate Business Development -- DFW
• NEW! -- Commercial Lead Generation Specialist -- Retail Provider
• NEW! -- General Counsel/ Sr Attorney, Retail Electricity and Gas -- Retail Supplier -- Houston
• NEW! -- Operations Manager/Director -- Retail Supplier -- Houston
• NEW! -- Analyst/Senior Analyst, Energy Management and Marketing -- Retail Supplier -- Houston
• NEW! -- Pricing and Structure Analyst -- Retail Supplier
• NEW! -- Retail Sales Specialist, Telemarketing /D2D/Mass Markets -- Retail Supplier -- Houston
• NEW! -- Market Operations Manager -- Retail Supplier
• NEW! -- Financial Analyst -- Retail Supplier -- Houston
• NEW! -- Pricing Analyst -- Houston
|
|
|