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Pa. PUC To Hold Workshop On Residential Sales, Marketing Compliance, All Residential Retail Suppliers "Expected" To Attend

December 15, 2017

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Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

The Pennsylvania Public Utility Commission (PUC) will host a day-long Residential Supplier Workshop on Wednesday, January 31, 2018, in Harrisburg, Pennsylvania.

"This workshop is intended for Electric Generation Suppliers (EGSs) and Natural Gas Suppliers (NGSs) who either currently serve residential consumers or plan to serve residential consumers in the near future," the PUC said in a Secretarial letter

"EGSs and NGSs who either currently serve residential consumers or plan to serve residential consumers in the near future are expected to attend this workshop," the PUC said in the Secretarial letter

"The Office of Consumer Advocate (OCA) and Office of Attorney General (OAG) will be joining the PUC to provide information and guidance for residential suppliers with the goal of promoting supplier business practices that are compliant with Pennsylvania law and PUC regulation and that increase overall customer satisfaction with the retail energy markets," the PUC said

"In addition to discussing consumer protection and marketing regulations, we intend to provide an orientation to Commission procedures and the Bureaus and Offices that handle specific matters of concern to suppliers. The OCA and OAG will likewise discuss their role, procedures and the laws and regulations they enforce. The workshop will conclude by giving participants an opportunity to ask questions and comment on current Commission proceedings, including the EGS disclosure rulemaking at docket L-2017-2628991," the PUC said

Due to seating capacity limitations, the PUC asked that each participant send no more than two representatives.

The PUC requested that attendees RSVP through a means described in the Secretarial letter (see the letter here)

A tentative agenda is below:

9:00 WELCOME - PUC Chairman / OAG / OCA / OCMO

9:15 PUC ORIENTATION:

• Secretary’s Bureau: formal filings and contact information.

• Technical Utility Services: bonding, reporting requirements.

• Office of Administrative Law Judge: formal complaint procedures.

• Office of Communications: PaPowerSwitch.com and PaGasSwitch.

• Bureau of Investigation and Enforcement.

10:30 OFFICE OF CONSUMER ADVOCATE and the OFFICE OF ATTORNEY GENERAL: Role of their offices and consumer protection / Telemarketing / Do Not Call.

1:30 OCMO/Bureau of Consumer Services: Marketing Regulations and informal complaint procedures.

3:00 OCMO: Status Update/Discussion on various OCMO/CHARGE Initiatives:

• EGS disclosure – 52 Pa. Code § 54.5 regulations. L-2017-2628991.

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