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Retail Supplier Complaints Increase In 2017, On Solicitation, Misrepresentation Complaints, Incorrect Contracted Rates
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After declining during 2016, 2017 saw a 10% increase in customer complaints against Connecticut retail electric suppliers, according to a draft report from the Connecticut PURA
In its annual retail choice report last year, the Authority noted that there was a significant decrease in the total number of supplier-related complaints filed during calendar year 2016. "While the number of complaints filed in 2016 decreased by almost 30%, the Authority was still receiving a significant number of complaints regarding solicitation practices, incidents of sales agent misrepresentation and phony caller ID issues," the draft report notes.
"Unfortunately, the Authority recorded an increase of 9% in the total number of supplier-related complaints filed during calendar year 2017," the draft states
"While the total number of slamming allegations remained somewhat level, there was a rise in billing and quality of service related incidents. These types of complaints consisted of the solicitation and misrepresentation claims similar to previous years as well as issues with customers receiving incorrect contracted rates," the draft states
The report lists total supplier complaints received by PURA's Consumer Affairs Unit as follows:
The draft also reports that PURA's retail supplier Rate Board was viewed 400,000 times in 2017
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State Reports Visits To State-Run Retail Supplier Rate Board
April 3, 2018
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Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
Total
2017 620
2016 568
2015 802
2014 2,161
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