Energy Choice
                            

Matters

Archive

Daily Email

Events

 

 

 

About/Contact

Search

Retail Supplier Informs Regulator Of Billing Error That Led To Retention Of Customers On Existing Rates, Rather Than Renewal Rates

June 12, 2018

Email This Story
Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

The following story is brought free of charge to readers by EC Infosystems, the exclusive EDI provider of EnergyChoiceMatters.com

Constellation NewEnergy, Inc. informed the Connecticut PURA that Constellation NewEnergy, "recently discovered billing errors caused by its migration to a new billing system in November of 2016."

"These system issues resulted in (i) the retention of customers on their existing rates rather than their renewal rates; and (ii) the omission of the 'Next Rate' on customer invoices," Constellation NewEnergy said in a letter to PURA

"Constellation is in the process of refunding all customers affected by these billing issues," Constellation NewEnergy said in a letter to PURA

"Constellation regrets the system error that led to its billing errors and anticipates a system fix by June 21, 2018. Finally, Constellation has proactively discontinued initiating any price increases until such fix is completed," Constellation NewEnergy said in a letter to PURA

ADVERTISEMENT
NEW Jobs on RetailEnergyJobs.com:
NEW! -- Commercial Accounts Support Specialist -- Retail Supplier
NEW! -- Sales Executive
NEW! -- Direct Sales -- Retail Supplier
NEW! -- Channel Sales - Associate -- Retail Supplier
NEW! -- Operations Analyst -- Retail Supplier
NEW! -- Sr. Business Development Manager -- Retail Supplier
NEW! -- Sales Support Specialist -- Retail Supplier

Email This Story

HOME

Copyright 2010-16 Energy Choice Matters.  If you wish to share this story, please email or post the website link; unauthorized copying, retransmission, or republication prohibited.

 

Archive

Daily Email

Events

 

 

 

About/Contact

Search