Retail Supplier Informs Regulator Of Billing Error That Led To Retention Of Customers On Existing Rates, Rather Than Renewal Rates
June 12, 2018 Email This Story Copyright 2010-17 EnergyChoiceMatters.com
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Constellation NewEnergy, Inc. informed the Connecticut PURA that Constellation NewEnergy, "recently discovered billing errors caused by its migration to a new billing system in November of 2016."
"These system issues resulted in (i) the retention of customers on their existing rates rather than their renewal rates; and (ii) the omission of the 'Next Rate' on customer invoices," Constellation NewEnergy said in a letter to PURA
"Constellation is in the process of refunding all customers affected by these billing issues," Constellation NewEnergy said in a letter to PURA
"Constellation regrets the system error that led to its billing errors and anticipates a system fix by June 21, 2018. Finally, Constellation has proactively discontinued initiating any price increases until such fix is completed," Constellation NewEnergy said in a letter to PURA