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Draft Decision Would Open Investigation Of Retail Supplier's Marketing

Draft Alleges Supplier Set Up Tables One Block From Regulator's Offices, Where Alleged "Violations" Were Observed

September 24, 2018

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Copyright 2010-17 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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The Connecticut PURA has posted a draft order to open a proceeding which would investigate the marketing practices of Town Square Energy, LLC.

The draft does not constitute final agency action and will be considered at a future PURA meeting

The draft alleges, "The Authority has been presented with numerous customer allegations against Town Square, including complaints that accuse Town Square of: a) slamming; b) misrepresenting potential savings; c) delaying enrollments; d) purporting to be representatives of Eversource; and e) other violations Conn. Gen. Stat. § 16-245o by making unfair, misleading, and deceptive misrepresentations in its marketing."

The draft alleges, "Additionally, Town Square set up marketing tables within one block of the Authority’s offices where further violations of Conn. Gen. Stat. § 16-245o were observed."

A Town Square Energy spokesperson provided the following statement to EnergyChoiceMatters.com: "Town Square Energy has been a trusted independent supplier of Electricity in the State of Connecticut since June, 2012, with few complaints from our constituents. We have a long track record of delivering low cost, high value options to the customers we serve, as evidenced by the Office of Consumer Counsel’s (OCC) many reports and analyses presenting and highlighting the statistics of the state’s suppliers. We look forward to working with PURA on the issues referenced in this filing."

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