Energy Choice
                            

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Two Retail Suppliers Agree To Over $35,000 In Forfeitures Under Separate Settlements With Regulatory Staff

March 7, 2019

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Copyright 2010-19 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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Two retail suppliers have agreed to forfeitures under separate stipulations with Staff of the Public Utilities Commission of Ohio

Ambit Northeast, LLC has agreed to a forfeiture of $21,000 as part of a stipulation with Staff of the Public Utilities Commission of Ohio to resolve a Notice of Probable Non-Compliance issued by Staff

Ambit has implemented all of the corrective actions proposed in the Staff’s Notice Letter. Specifically, Ambit Northeast performed the following:

a. Complied with Ohio Adm.Code 4901:1-21-08 and 4901:1-29-08 for the following complaints: 00182451, 00183417, 00199681, 00222719, and 00201822.

b. Audited all enrollments involving the agents associated with the above listed complaints and performed the following actions:

     i. Provided Staff with a list of customers enrolled in supplier service by the agents identified during the investigations;

     ii. Contacted each customer to ensure affirmative consent was obtain [sic] at the time of enrollment;

     iii. Complied with Ohio Adm.Code 4901:1-21-08 and 4901:1-29-08 for each unauthorized enrollment; and,

     iv. Provided a report of the results of the completed audit to Staff.

Further details concerning the matters raised in Staff’s Notice Letter were not immediately available

Separately, Switch Energy, LLC has agreed to a forfeiture of $15,400 as part of a stipulation with Staff of the Public Utilities Commission of Ohio to resolve a Notice of Probable Non-Compliance issued by Staff

Switch Energy has implemented all of the corrective actions proposed in the Staff’s Notice Letter.

Specifically, Switch has performed the following:

a. Processed a refund to consumers in accordance with the Staff’s Notice Letter.

b. Provided Staff with copies of all marketing materials, welcome letters, and standard communications sent to all newly enrolled customers and agreed with all of Staff’s recommended changes to this material.

c. Provided Staff with all training materials and scripts used by agents marketing on behalf of Switch Energy.

d. Addressed all issues concerning Staff’s Notice Letter needed to allow for the continuation of Switch Energy’s marketing, soliciting, and enrollment activities in the State of Ohio.

Further details concerning the matters raised in Staff’s Notice Letter were not immediately available

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