Municipal Aggregations Which Enroll Customers On Opt-Out Basis Demand That Retail Suppliers Obtain Customer's Signature On Disclosure Sheet For Door-to-Door Enrollments
Such Aggregations Have Enrolled Customers Onto Default Prices Higher Than Basic Service With No Signature Required
March 11, 2019 Email This Story Copyright 2010-19 EnergyChoiceMatters.com
Reporting by Paul Ring • email@example.com
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A group of municipalities which run opt-out aggregations recommended to the Massachusetts DPU that retail suppliers should be required to obtain a customer’s signature on a copy of a proposed disclosure sheet
The municipalities' recommendation for the signing of the disclosure statement specifically came in response to a subpart regarding a question about door-to-door sales.
The municipalities stated, "The Department should establish a uniform format for the disclosure of information, and should require that the marketer obtain the customer’s signature on a copy of the disclosure sheet. Without a uniform disclosure format, there is no doubt that at least some door-to-door marketers will not present all of the information clearly, and without a customer signature requirement at least some door-to-door marketers will not present the information at all. In addition, the supplier should be required to leave a copy of the disclosure sheet with the customer."
The municipalities included the Cities of Cambridge, Greenfield, Medford, Melrose, Newton, and Salem, and the Towns of Acton, Arlington, Bellingham, Chelmsford, Foxborough, Grafton, Nantucket, Natick, Stoneham, Sutton, Westborough, and Winchester
Such municipalities have the luxury of enrolling customers onto their electricity supply product without having to obtain an affirmative customer authorization
At times, such municipalities have enrolled customers onto products whose price exceeded the then-applicable basic service rate
For example, according to the program's website, Salem's default municipal aggregation product has a price of 9.965¢/kWh for the term June 2017 meter reads to June 2019 meter reads. At the start of such term in June 2017, the National Grid basic service rate was 9.432¢/kWh
Also, according to the program's website, Natick's default municipal aggregation product has a price of 11.427 ¢/kWh for the term July 2018 meter reads to July 2019 meter reads. At the start of such term in July 2018, the Nstar basic service rate was 11.397¢/kWh