Retail Energy CEO: "If Customers Get Screwed All The Time, They'll Re-regulate"

May 17, 2019

Email This Story
Copyright 2010-19 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

The following story is brought free of charge to readers by EC Infosystems, the exclusive EDI provider of EnergyChoiceMatters.com

Speaking during a panel at DNV GL's Energy Executive Forum, Gregory Craig, CEO of Griddy, said that, "if customers get screwed all the time, they'll re-regulate."

"We ought to view this opportunity for deregulation as a gift. We can't take it for granted. If customers get, excuse my blunt language, but if customers get screwed all the time, they'll re-regulate," Craig said

Craig said that retail suppliers need to "delight" customers and provide an "honest" transaction

ADVERTISEMENT
NEW Jobs on RetailEnergyJobs.com:
• NEW! -- Quality Assurance and Customer Service Manager -- Retail Supplier
• Retail Energy Operations Analyst
• Retail Energy Operations Specialist
• Account Manager, Energy Choice
• Business Development Manager