Pennsylvania PUC Reports 350% Increase In Sign-up Clicks On PA Gas Switch Site, In Highlighting 20 Years Of Natural Gas Choice

June 13, 2019

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Reporting by Paul Ring • ring@energychoicematters.com

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The Pennsylvania Public Utility Commission (PUC) today highlighted the 20th anniversary of the Natural Gas Choice and Competition Act

PUC Chairman Gladys Brown Dutrieuille reported that more than 435,000 customers currently get their natural gas supply from competitive natural gas suppliers, accounting for nearly half of Pennsylvania’s total load of natural gas usage (the state has over 3 million customers taking natural gas distribution service)

Brown Dutrieuille said that in just two short years as a standalone site (since being launched in February 2016), the PAGasSwitch site saw an increase of approximately 150% in both total and unique visitors, and a nearly 350% increase in website 'sign up' clicks for shoppers looking to enroll with suppliers.

Brown Dutrieuille also lauded the ongoing work of the PUC’s Office of Competitive Market Oversight (OCMO) in promoting the development of competitive markets and facilitating resolution of disputes between natural gas distribution companies, suppliers and customers.

"It was the investigative 'leg work' by OCMO that helped generate consumer protection regulations requiring more informative supplier disclosure statements as well as more timely information on contract renewal and change in terms notices – and proposed technical changes revising how capacity is assigned and addressing related issues including penalties and imbalanced trading," said Brown Dutrieuille.

"Rest assured, this Commission will continue its work to ensure a fair and robust marketplace for all energy customers," Brown Dutrieuille said.

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