Date For Initial Massachusetts Retail Energy Working Groups Set

June 17, 2019

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Copyright 2010-19 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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The Massachusetts DPU will host an initial meeting for both newly formed retail energy working groups on June 26, 2019

As previously reported, the DPU has created two working groups

One working group will address "Customer Awareness/Protection" initiatives: (1) automatic renewal; (2) customer complaint data; (3) marketing standards of conduct; (4) supplier enrollment reports; and (5) EnergySwitch MA awareness.

A second working group will address improvements to the Energy Switch website, including but not limited to the display of municipal aggregation products.

See our exclusive prior story on Staff proposals to be addressed by the working group here

Proposals include:

• Limiting the products onto which a customer may auto-renew

• Requiring the entire sales presentation to be recorded

• GPS requirement for door-to-door agents

• Listing municipal aggregation rates on the state's shopping website, at the top of results

Docket 19-07

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