Staff Of State Regulator Propose Retail Suppliers Be Required To Report Number Of Low Income Customers On Contract Types, Served Via Auto-Renewal

July 5, 2019

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Reporting by Paul Ring • ring@energychoicematters.com

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Staff of the Massachusetts DPU have, in the DPU's retail electric market investigation, proposed further reporting requirements for retail suppliers

New among Staff's proposal is that suppliers shall report, on a statewide basis, on the number of residential customers that the supplier serves:

a. through the automatic renewal provision of their contracts, and

b. through fixed or monthly price structures.

Supplier would report, for each of these categories, the total number of customers served, and the number of low-income customers served, under each category

Staff also proposed a change to its prior proposal for suppliers to report, in a separate chart, the number of residential customers to whom the supplier provides service through an automatic renewal provision included in the customer's initial supply contract.

Specifically, this automatic renewal report shall now also include a requirement to report the number of customers that have entered into new contracts with a supplier during the time in which the customers were receiving service through the automatic renewal provision of their previous contracts.

Staff also proposes that suppliers shall report, by service area, the number of customers enrolled via the following marketing channels: Door-to-Door, Telemarketing, Direct Mail, On-line.

The DPU sough comments on Staff's proposed tables for supplier reporting by July 19, 2019

D.P.U. 19-07

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