The PSC, in summarizing Atlantic Energy's answer to the complaint, said, "The Company’s Answer and Response
explained, among other things, its business and products offered; its policies and
procedures for handling agent training, enrollments, complaints, and refunds; and its
understanding of the 32 customer complaints identified in Staff’s Complaint. The
Company noted that 'The majority of the complaints related to delays in processing
customer natural gas enrollment cancellations that were caused by an Electric Data
Interchange ('EDI') issue between Atlantic’s EDI vendor and the utility (BGE), and which
was corrected before the Complaint in this matter was filed,' and it supplied signed
contracts and TPV call recordings for customers alleging unauthorized enrollments."
"After reviewing the evidence before it, the Commission finds that there is
insufficient evidence that the Company has engaged in a pattern or practice of systemic
violations of the Public Utilities Article or Commission regulations. Accordingly, the
Commission finds that no further action is required with regard to this matter," the PSC said, dismissing the Staff complaint
Atlantic Energy issued the following statement to EnergyChoiceMatters.com: "Atlantic Energy is pleased that the Maryland Public Service Commission made the correct decision to dismiss the Staff Complaint, noting that the majority of complaints against Atlantic related to an issue with our former EDI provider that has since been resolved. In response to the Complaint, Atlantic filed an extremely detailed and comprehensive Answer which explained our unique value-added product offerings and the multiple levels of controls that we have in place to ensure sales and marketing compliance. We look forward to continuing our efforts to bring our unique Smart Home and LED product offerings to customers in Maryland and in all the markets that we serve."