Retail Energy Vet Named National Grid Chief Customer Officer

Utility Cites Desire To Bolster Position As "Trusted Energy Advisor" To Customers

New Chief Customer Officer To Address Customer Solutions, Customer Growth, & Innovation

September 18, 2019

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Reporting by Paul Ring • ring@energychoicematters.com

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National Grid has named Gregory Knight as its Chief Customer Officer

Knight most recently served as Senior Vice President of Sales, Marketing & Customer Service, and Chief Customer Officer at CenterPoint Energy, where he led the sales, marketing and customer service operations and strategy in support of CenterPoint Energy's both regulated and retail unregulated business operations across six states.

Knight also previously served as Division Vice President, Customer Service at CenterPoint Energy, leading CenterPoint Energy's customer service and sales strategic operations for 5.2 million regulated and non regulated customers including cross/up-sell products and services.

Knight also previously served as Business Leader/Multi Site Manager, Call Center Operations at Reliant Energy

"We look forward to welcoming a new Chief Customer Officer with a proven track record who will redouble our efforts to improve our customers' experience with National Grid and bolster our position as a trusted energy advisor to our customers," said Dean Seavers, President of National Grid, US. "This is an important hire for our business because our customers are at the heart of everything we do. [Knight] will build on our customer-centric culture to create more seamless interactions for customers and to connect them with solutions to control their energy usage and costs, and access clean energy solutions."

Knight will lead all customer functions including customer delivery, customer solutions, customer growth & innovation, and customer process enablement.

"Customer expectations are changing across every industry, which means companies have to provide simplified communication, enhanced technology solutions, and quicker response," said Knight. "The energy industry faces additional challenges of decarbonization and providing clean energy solutions to customers. I look forward to working with the team at National Grid and leveraging my experience to ensure our customers have the best experience possible."

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