Regulators Report "Numerous" Complaints About Electricity Suppliers Spoofing Utility Phone Number

Seek Public Help To Identify Perpetrators, So Formal Action Can Be Instigated

February 24, 2020

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Reporting by Paul Ring • ring@energychoicematters.com

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"[T]he Delaware Public Service Commission (PSC) and Delaware Division of the Public Advocate have received numerous complaints of third-party electricity suppliers 'spoofing' phone numbers in an effort to sign up households for new service contracts," the two agencies said in a news release

"Customers report that the phone calls appear to come from the Delmarva Power emergency line or customer service department. Without identifying themselves, the callers will attempt to persuade customers to change their electricity supplier, promising savings on their utility bills," the agencies said

"Spoofing phone numbers from Delmarva Power, especially the emergency number, is a dangerous and dishonest practice that must stop immediately," said Public Advocate Drew Slater.

"The PSC and Public Advocate can pursue formal action against the company or companies engaged in this activity, but only if the name of the company is known," the two agencies said in a news release

The agencies urged residents to take the following action to help find the parties responsible: "If you receive a call like this, do not provide any personal information, including your account number. Ask the caller for the name of the company they are representing, and report it immediately by calling the Public Advocate at 302-241-2555."

"Do not agree to accept any offers or change your electricity service until you have had the opportunity to thoroughly review the terms in writing," the two agencies said

"These actions reflect poorly on legitimate third-party electric suppliers serving Delaware," said Raj Barua, Executive Director of the PSC. "I strongly encourage all suppliers to comply with the Public Service Commission’s rules and regulations regarding solicitation of customers before more formal action is taken."

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