Reliant Pausing Payment-Related Disconnections

March 16, 2020

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Copyright 2010-20 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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Reliant announced a series of actions to support customers during the Coronavirus (COVID-19) global pandemic, including a pause on disconnects for non-payment

"[T]o ensure customers impacted by COVID-19 have the power they need during this crisis, Reliant is pausing payment-related disconnects for residential and small commercial customers," Reliant said

Reliant said that it is also directly supporting customers who are facing hardships associated from the Coronavirus by:

• Providing payment extensions and waiving late fees

• Assisting customers with deferred payment plans

• Offering bill payment assistance through Reliant’s CARE program

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