Texas PUC Reminds That Third Parties Not Allowed To Enroll Customers In COVID-19 Electricity Relief Program; Customers Must Self-Enroll

April 20, 2020

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Reporting by Paul Ring • ring@energychoicematters.com

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The Public Utility Commission of Texas is reminding customers eligible for enrollment in the COVID-19 Electricity Relief Program (ERP) that third-party organizations cannot legally enroll them in the program.

Further, the PUC is warning customers that solicitations for information relating to enrolling in the ERP may be fraudulent attempts to steal personal financial data.

According to program guidelines, participation in the ERP requires residential customers to self-enroll. If they are unable to self-enroll due to a medical condition or technology limitation, a household member or authorized legal representative may complete the enrollment process on their behalf. Any requests made by third-party entities will be denied.

"I have directed agency staff to look into reports of companies using online advertising to promote a ‘service’ to enroll customers in the ERP," said PUC Executive Director, John Paul Urban, III. "Consumers need to know that all attempted enrollments in this unauthorized manner will be rejected. They should also be concerned about putting their personal financial information at risk in an online scam."

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