CenterPoint Energy myTrueCost Texas Electric Shopping Portal To Be Discontinued

May 15, 2020

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Copyright 2010-20 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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CenterPoint Energy's myTrueCost Texas electricity shopping portal will be discontinued effective May 25, 2020, according to an email notice sent to the site's users.

"[D]ue to marketplace changes, we are writing to advise you that myTrueCost.com will be discontinued effective May 25, 2020," the notice states

TrueCost’s weekly electric usage summaries and contract expiration notices will no longer be distributed after May 25.

The notice states, "Although TrueCost is being phased out and you will no longer be able to log into your account after May 25, you can visit the Public Utility Commission’s PowerToChoose.org website or perform a quick web search to find several other online shopping portals to compare the plans that REPs are offering in your zip code. After you sign up for a plan, some REPs will provide you a weekly summary of your electric usage. Moreover, you can also view your weekly electric usage by registering for a free online account at CenterPointEnergy.com/MyAccount and/or SmartMeterTexas.com."

The notice states, "As an online shopping service, TrueCost was designed to help you make informed comparisons of electric plans. If you requested enrollment in an electric plan through the service, TrueCost referred you to the Retail Electric Provider (REP) you selected. So, if you signed up for your current plan using TrueCost, you can rest assured this phaseout will not affect your existing plan, including your cost per kilowatt hour, or interrupt your electric service. Your REP will continue sending monthly electric bills to you and let you know ahead of time when your contract is about to expire."

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