Archive

Daily Email

Events

 

 

 

About/Contact

Search

Direct Energy Ramps Up Personalized Energy & Home Services

November 19, 2020

Email This Story
Copyright 2010-20 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

The following story is brought free of charge to readers by EC Infosystems, the exclusive EDI provider of EnergyChoiceMatters.com

Direct Energy is expanding services to its residential customers with more responsive, customized services for its U.S.-based residential customers, by providing actionable energy insights, customized plans, and an easier energy shopping experience.

Under a new program enabled through a vendor partnership, Direct Energy will (1) better understand individual customers and align them with the right plans and programs to save money and improve home comfort, (2) develop new initiatives and services to proactively power their homes more efficiently, and (3) allow customers to opt in to alerts with personalized actionable intelligence to switch plans or get their HVAC appliances tuned up.

Direct Energy is also able to surface insights for individual customers by analyzing their smart meter usage. Using this information, the company can then provide customers with a more personalized experience, including recommendations for the best energy plans and products that map to their lifestyles, whether it's the whole family at home, or away on weekends. Additionally, the program will allow customers to access insights from Direct Energy through their preferred delivery channel such as text, phone or email.

Direct Energy also makes it easier for customers to achieve savings and take the guesswork out of how to run their homes more efficiently with smart meter insights. For example, the expanded capabilities enable Direct Energy to identify and alert customers whose HVAC appliances are operating erratically and may need a checkup.

ADVERTISEMENT
NEW Jobs on RetailEnergyJobs.com:
NEW! -- Senior Energy Advisor
NEW! -- Financial Analyst -- Retail Supplier -- DFW
NEW! -- Sr. Energy Intelligence Analyst
NEW! -- Channel Partner Sales Manager -- Retail Supplier
NEW! -- Sr. Billing Analyst -- Retail Supplier
NEW! -- Director of Regulatory Affairs -- Retail Supplier -- Houston
NEW! -- Energy Pricing Analyst -- Houston
NEW! -- Retail Energy Account Executive -- Houston
NEW! -- Sr. Sales Executive -- Retail Supplier

Email This Story

HOME

Copyright 2010-20 Energy Choice Matters.  If you wish to share this story, please email or post the website link; unauthorized copying, retransmission, or republication prohibited.

 

Archive

Daily Email

Events

 

 

 

About/Contact

Search