Griddy Encouraging Customers To Switch Providers (& Recommends Specific REPs/Plans), Says It Will Introduce "Price Protection" Next Month
Other REPs Delaying Enrollment Start Dates
February 16, 2021 Email This Story Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • firstname.lastname@example.org
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Griddy, which charges a real-time wholesale pass-through price, on Feb. 13 began encouraging its Texas customers to switch to another retail electric provider due to price spikes which had already been seen at such time, and which have continued in the next few days
"If the forecast and prices are too extreme for you right now, we understand if you want to switch providers. While we value you as a member, we want what is best for your wallet and family even more," Griddy said on Feb. 13
However, other REPs are either not accepting new customers (either totally or for certain classes such as commercial) for immediate service or otherwise experiencing a delay in a new customer start date
Griddy on Feb. 13 said that, "We know these high prices and record freezing temperatures can be alarming, which is why we want to share with you certain market updates to help you decide what is best for you and your family. We expect daily electricity charges to be significantly higher through Tuesday. These are projections and the market could either improve or worsen depending on weather conditions."
"Our commitment has always been to have your back – which is why we have never marked up the price of electricity; we simply pass through the prices from the grid. If you want to ride out the winter storm with us (we know many of you are bundled up and doing so!), we are here to support you with market updates, price alerts, tips to reduce your energy usage and our excellent customer service. This has been the coldest storm in more than 30 years in Texas and brought unprecedented weather across the country, but we still stand by the fact that wholesale is the best bet in the long run," Griddy said on Feb. 13
"We will have Price Protection starting next month, which will remove the risk from any more price events. We are always here to be your trusted provider. Please let us know if there is anything we can do for you," Griddy said on Feb. 13
Griddy recommended that customers, "Find a short-term plan."
"These pricing events are extremely rare. So once this storm has passed, we will be here waiting for you," Griddy said on Feb. 13
Griddy specifically recommended the following plans: