Regulator Clarifies When Retail Suppliers Must Use New Default Service Rates In Marketing
May 21, 2021 Email This Story Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • firstname.lastname@example.org
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The Connecticut PURA has issued a clarification concerning when retail electric suppliers are required to use new electric distribution company standard service rates in marketing to customers.
Section C.4 of the Marketing Standards requires electric suppliers to update their
marketing materials within five (5) days of the Authority’s approval of new standard
service rates. Sections E.3 and F.3 of the Marketing Standards require electric suppliers
to inform customers of the new standard service rate during a call if the call is
conducted within 45 days of the standard service rate change.
Vistra had sought clarification
regarding new standard service rates that are approved by the Authority prior to 45
days of the standard service rate’s effective date.
"The Authority clarifies that electric suppliers shall update their electronic and
printed materials within five (5) days of the Authority’s approval of a new standard rate
for either Electric Distribution Company (EDC) pursuant to Section C.4 of the Marketing
Standards, even if the new standard rate is approved earlier than 45 days of prior to the
effective date of the new standard service rate," PURA said
"The Authority further clarifies that electric suppliers are required to inform
customers of the new standard service rate in any call that takes place within 45 days
prior to the change of the standard service rate pursuant to Sections E.3 and F.3. To
use Vistra’s example, if the Authority approved a new standard service rate 59 days
prior to the effective date, electric suppliers must update their electronic and printed materials within five (5) days and the electric suppliers may begin to inform customers during a call as soon as practicable, but not later than 45 days prior to the effective date for the new standard service rate," PURA said