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PSC Unveils New Tools To Assist Energy Shoppers, New One-Stop Webpage
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The Maryland Public Service Commission has launched a new
one-stop energy shopping web page – MDEnergyChoice.com – to help residential utility
customers learn more about their energy supply options and make informed decisions
when choosing whether to get their energy supply from their utility or a retail supplier.
From the new landing page, customers can link to the existing MDElectricChoice.com site or the
MDGasChoice.com website to explore offers for residential electricity or natural gas
supply by price, renewable features, etc. The electric choice website was launched in
March of 2020, followed by the gas choice site in September of 2020.
"The new landing
page puts links to both sites in one place in order to streamline the shopping process," the PSC said
"The Commission’s goal is to make it as easy as possible to find information on how to
choose a supplier, how to compare rates, what rules suppliers must follow and what
customers should know before signing a contract with an energy supplier," said Jason
M. Stanek, Chairman of the Commission. "Competitive retail choice has been the law
in Maryland for more than 20 years, but like any financial decision, it is important that
customers know what they are committing to so they can make the right choice for their
home and budget."
In addition to the landing page, which also includes a new logo (pictured on the site here), the Commission has
established two new social media accounts to provide educational information on
Energy Choice, on Facebook and Instagram, @MDEnergyChoice.
"The
Commission plans to use these social media platforms in a digital educational
advertising campaign in the near future," the PSC said
The Commission has also created several new brochures available in print and online
(that can be downloaded from each website and printed) to provide a simple (and
portable) 'go-to' resource that provides additional details on how to switch to a supplier,
what questions to ask before enrolling with a supplier and how to file a complaint with
the Commission about deceptive marketing, unauthorized enrollments, contract
disputes, etc. The Commission maintains a list of suppliers with three or more
complaints in a quarter on its main website: https://www.psc.state.md.us/retail-energy-
supplier-complaint-reports/
Customer choice for electricity is available in the service territories of Baltimore Gas
and Electric, Delmarva Power, Pepco, Potomac Edison and Southern Maryland
Electric Cooperative; gas choice is available to residential customers of BGE and
Washington Gas.
"Benefits to customers can include potentially lower energy rates,
promotional incentives, and energy from renewable sources such as solar or wind.
Offers and contracts may include those of fixed price and duration or they may be
variable (rates can go up or down from month-to-month), but customers should
understand the terms and conditions of any supplier’s offer and contract, including
whether there are any early cancellation fees," the PSC said
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October 4, 2021
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Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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