Retail Supplier To Exit State's Residential Market, Return Customers To Default Service, Under Settlement
April 19, 2022 Email This Story Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • firstname.lastname@example.org
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Atlantic Energy MA, LLC provided the following statement concerning the matter
"Atlantic has historically maintained a very small footprint in Connecticut, a notoriously difficult market in the customer choice industry. Despite our record of excellence and innovation in retail energy, and high customer satisfaction for our bundled product, Atlantic decided to voluntarily suspend residential activity in the Connecticut market. Upon receiving its first residential complaint after years of activity, we determined it more economically effective to exit the Connecticut residential market than to operate in it. We firmly believe that our competitive rates together with smart home products provide tremendous value to the small number of Connecticut customers. We look forward to continuing to serve our loyal customers by providing best in class energy and smart home products."
--- Statement from Atlantic Energy
Original story (4/19):
Atlantic Energy MA, LLC would exit Connecticut's residential electric market under a settlement with the Office of Education, Outreach, and Enforcement (EOE) of the Connecticut PURA to resolve potential violations discovered
during an investigation by EOE
In the proceeding, while EOE has issued various interrogatories to Atlantic, there have not been any formal allegations by EOE against the supplier. Among other things, EOE requested copies of Atlantic marketing scripts, sales calls, and TPVs. EOE's interrogatories were ostensibly prompted in part by a customer complaint
The settlement states that, "Based on Atlantic’s responses to interrogatories issued by EOE as part of an
investigation of Atlantic, Atlantic may have failed to properly adhere to all Electric Supplier
Under the settlement, Atlantic will return all residential customers to standard service.
Atlantic agrees to cease to participate in the Connecticut
residential electric supplier market for two years. During this two-year
period, Atlantic will not serve or market to any Connecticut residential
customers, the settlement provides.
Nothing in the settlement agreement will affect Atlantic’s ability or authorization
to continue to serve business and commercial customers, including incidental residential
Furthermore, under the settlement, to each of its customers paying greater than standard service from
January 1, 2021 to December 31, 2021, Atlantic will pay full restitution of
an amount equal to the difference the customer paid to Atlantic from
January 1, 2021 to December 31, 2021, and what the customer would
have paid if the customer received supply from standard service.
The settlement states that, "This Settlement Agreement does not represent an admission or concession by
Atlantic as to the claims, or facts or circumstances surrounding the claims, or proper
disposition of any issue related to this Settlement Agreement."