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Texas Retail Provider Launches Subscription Service Allowing Customers To Re-rate Every Month If Better Rate Available
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Energy Texas has launched a new monthly subscription service for Texas residential electricity customers under which customers are provided with the opportunity to re-rate their service each month, through a new contract, if a better rate is available from Energy Texas
Energy Texas' new Freedom Flex program has a monthly subscription cost $4.99, per the REP's website
Under the service, Energy Texas will compare the customer's price to current market rates and, "give you a lower rate if we can."
Under the program, customers may get a re-rate and change plans once every 30 days. There is no early termination fee for switching Energy Texas plans under the program
More specifically, as provided in the program's terms, "The Freedom Flex Program (the 'Program') is designed to allow each Energy Texas residential customer
who subscribes to the Program ('you', 'your' or 'subscriber') to switch their current service plan
('Current Plan') at any time (up to once per 30 days) to an eligible Energy Texas service plan ('New Plan')
that is available at your service address, without incurring an early termination fee that may otherwise
apply. For example, a subscriber with 7 months remaining under the fixed-term of their Current Plan may
switch (without incurring an early termination fee) to an eligible 12-month fixed-term New Plan with a
new rate, in which event you would begin as a new customer under that New Plan and your next bill with
reflect your New Plan rates and charges for the entire billing cycle associated with such bill."
The program may be added to any new or existing Energy Texas plan (though, as noted below, a customer cannot participate in the Freedom Flex program as well as the Giddy Up Guarantee program, both of which are independent of the customer's actual supply plan)
While customers under any existing or new plan may enroll in Freedom Flex, the re-rate plans that the customer may be able to choose to switch to will be limited to certain eligible plans as defined by Energy Texas ("New Plans")
As stated in the program terms, "Those Energy Texas service plans which are eligible New Plans under the Program must be
designated as eligible under the Freedom Fix Program (not all service plans will be eligible). Subscribers
must log into their 'My Account' in order to identify those New Plans which are eligible under the Program
at any given time. In order to switch to a New Plan, you must be a customer in good standing and not in
default of any bills, Program Fees or other sums due to us."
The terms also provide that, "If you are receiving a discount under our Giddy Up Guarantee Program under your Current Plan, that
discount will cease when to choose to switch to a New Plan. However, you may become eligible for a new
Giddy Up Guarantee discount under your New Plan, subject to the terms and conditions of the Giddy Up
Guarantee Program."
See background on the Giddy Up Guarantee program here
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October 20, 2022
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Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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