Utility To Make Price To Compare Notice More Prominent On Bills
February 3, 2023 Email This Story Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • email@example.com
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Dominion East Ohio has filed with PUCO changes to its bills to include a more prominent price to compare statement
Currently, DEO includes the required price-to-compare statement in
the "Billing, Service Inquiries or Concerns" section of the bill towards the back of the bill.
DEO believes that the current placement of the price-to-compare
statement complies with Rule 4901:1-13-11(B)(13), but said that, "after discussions with [PUCO] Staff, DEO has agreed
to move the statement to the front of the bill, subject to certain exceptions described below."
Under the Company’s proposed bill format, the price-to-compare statement will
now generally appear in two places on its bills for Energy Choice Transportation Service-Residential (ECTS-R), ECTS-NR, General Sales Service-Residential (GSS-R), and GSS-NR
service: it will remain in the Billing, Service Inquiries or Concerns section towards the back of
the bill, and it will newly appear in the middle of the first page of the bill.
Currently, this area of
the first-page bill typically contains two messages: (a) a regular message informing customers
how to donate to DEO’s EnergyShare program; and (b) a rotating message to capture seasonal or
time-sensitive issues (e.g., a reminder to regularly clean furnace filters and inspect heating
Under DEO’s proposed change, the price-to-compare message will become the regular
message (replacing the EnergyShare message), while the second message will continue to rotate.
The EnergyShare message will occasionally be displayed as a rotating message on the front of the bill and will always be displayed in a new location on the back of the bill.
"Due to space
limitations and/or the prioritization of other customer messages, the price-to-compare statement
will not appear on the front of the bill for PIPP or Graduate PIPP customers or for customers
with an active disconnection notice. Even for these customers, however, the price-to-compare
statement will always appear on the back of the bill, in the 'Billing, Service Inquiries or
Concerns' section," DEO said
"In addition, the price-to-compare statement would continue to appear only on the
back of the bill for the following services: Large Volume General Sales Service (LVGSS), Large
Volume Energy Choice Transportation Service (LVECTS), General Transportation Service
(GTS), Transportation Service for Schools (TSS) and Daily Transportation Service (DTS)
customers,' DEO said
Ohio utility bill format changes automatically take effect 45 days from filing unless PUCO orders otherwise