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Retail Energy Supply Association Supports Maryland Public Service Commission’s Strategy to Deliver Consequences to Retail Energy Suppliers that Choose to Not Uphold Consumer Protection Rules
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The Retail Energy Supply Association (RESA) announced today that it, "reaffirms Maryland’s Public Service Commission (PSC) decision to seek enforcement of any retail supplier that does not operate within the commission’s consumer protection regulations and Maryland law."
"For over 20 years, Maryland consumers have enjoyed a choice in their energy suppliers. Former Governor Parris Glendening signed Maryland’s 1999 Electric Choice and Competition Act which gives customers an alternative to purchasing energy for their home or business from a third-party retail supplier instead of a utility company," RESA said
"Maryland residents have access to many ethical third-party energy suppliers in the state. It’s unfortunate when a few 'bad actors' impact hundreds of companies that go above and beyond what’s required to ensure consumer protections are upheld," said Tracy McCormick, executive director of RESA. "RESA strongly supports Chairman Stanek and the PSC to identify chronic, intentional offenders and revoke their license if necessary."
"RESA’s principles include a strict policy of compliance with federal and state laws and advocates for fair and transparent business practices. The organization encourages all retail suppliers – RESA members and the 100+ retail energy suppliers serving Maryland – to self-monitor business and sales activities and proactively report any concerns to the PSC’s Consumer Affairs Division (CAD)," RESA said
"Self-reporting in writing with CAD is a best practice we strongly encourage all retail suppliers to do proactively," said McCormick. "Although the measure will not absolve a company from having a PSC investigation, it will be considered in a different light than if they do not."
"RESA supports honest competition and informed customers. RESA introduced legislation that was passed by the legislature and signed by Maryland’s Governor that requires suppliers to undergo annual compliance training and demonstrate an understanding of applicable laws and regulations. The organization will continue to pursue commonsense changes, which will raise the bar for all retail suppliers active in the state," RESA said
"Today, 20% of residential energy in Maryland is purchased through a third-party supplier," RESA noted
RESA noted customers can file complaints at: https://mdpsc.force.com/complaints and https://opc.maryland.gov/Get-Help/Filing-a-Complaint
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February 13, 2023
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Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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