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Texas REP Complaint Against TDU Regarding Failure To Execute DNP On Critical Care Customer To Proceed As Informal Resolution Fails
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In a filing at the Texas PUC, CenterPoint Energy Houston Electric, LLC (CEHE or CenterPoint) represented that parties -- namely CEHE, Spark Energy, LLC, and PUCT Staff -- were unable to informally resolve a complaint filed by Spark Energy against CEHE for what Spark has alleged is CEHE's, "refusal to disconnect a critical care customer."
CEHE represented that the parties request that the proceeding be unabated, and that a procedural schedule be established
As previously reported, Spark in its complaint has alleged, "The customer in question has not paid his electric bill for the past five years, did not sign a deferred payment plan when such plans have been offered to him, and has not been in communication with Spark despite Spark’s numerous attempts to contact the customer."
Spark had alleged, "Although Spark has requested disconnection of the customer ... CenterPoint [CEHE] has refused to disconnect the customer in violation of the Commission’s rules and CenterPoint’s tariff."
Spark in the complaint said, "Spark seeks an Order from the Commission requiring CenterPoint to disconnect the customer (outside of a weather emergency) unless all outstanding bills are paid or a deferred payment plan is signed and an initial payment is made. Spark also requests that the Order make clear that if a deferred payment plan is entered into and the customer fails to comply with that plan, CenterPoint is ordered to disconnect service to that customer. In addition, Spark seeks to recover the unpaid energy portion of the customer’s invoices from CenterPoint for the period from when CenterPoint should have originally disconnected the customer to the present."
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September 28, 2023
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Copyright 2010-23 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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