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Utility Provides New Dates During Which Various Retail Market Deadlines, Transactions Will Be Suspended During New CIS Cutover, Seeks Updated Waivers
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AES Ohio (Dayton Power & Light or the Company) has petitioned the PUC of Ohio for additional waivers of applicable rules and tariff provisions to execute a cutover to a new CIS and billing and related systems
AES Ohio had previously said that a temporary disruption to its legacy systems would occur Friday, March 29 until Wednesday, April 3 and had received waivers, for itself and affected competitive retail electric service (CRES) providers, from various retail market deadlines included in the PUCO rules
See background on the new CIS and previously sought waivers in our prior story here
Based on an updated and current
timeline, AES Ohio expects that the temporary disruption to its systems from the CIS cutover will now occur from Wednesday July 31 until
Tuesday, August 6 (the Cutover Period); however, AES said that, "given the immensity of this project,
disruptions may occur between June 16 and September 3, 2024 (the 'Conversion Period')."
AES
Ohio said that it anticipates that by August 6, once the Cutover Period is complete, virtually all processes of
the new CIS project will be functioning.
The rule waivers sought by AES Ohio are needed to allow for the following actions associated with the cutover:
Suspend certification of new CRES supplier (June 14 to August 12,
2024)
From June 14 until August 12, 2024, AES Ohio intends to suspend certifying and
activating any new CRES supplier in the legacy CIS. A supplier who completes certification
after June 14, 2024, will be activated in the new system after August 12, 2024 and will then be
able to serve customers
Suspend processing requests for new CRES provider rates for Rate
Ready billing (July 1 to August 6)
From July 1 until August 6, 2024, AES Ohio intends to suspend processing requests to
implement new rates for CRES providers for Rate Ready billing. For rates effective August 1,
2024, CRES Providers would need to send change requests by July 1, 2024. On August 6, 2024,
the Company will resume accepting and processing such requests.
Suspend processing of bill-ready billing transactions (July 25 to
August 6)
From July 25 to August 6, 2024, AES Ohio intends to suspend the processing of bill-ready billing transactions from CRES providers. During this time, this Company expects that it
will be unable to adhere to the three-day processing window for Bill Units twenty and twenty-one.
Suspend inbound transactions for CRES enrollments, drops,
changes, and reinstatements (July 20 to August 6)
From July 20 until August 6, 2024, AES Ohio intends to suspend accepting inbound
transactions for CRES enrollments, reinstatements, and drops. During this period, suppliers will
be able to contact the Company via email until July 31 to manually reinstate pending drops
during the rescission period. Any requests that are submitted to AES Ohio during the suspension
will be stored and processed after the Cutover Period.
Suspend outbound transactions to CRES providers (August 1 to
August 6)
From August 1 until August 6, 2024, AES Ohio intends to suspend outbound transactions
to CRES providers. Outbound transactions will resume on August 7, 2024.
CRES providers will need to wait to send electronic enrollment
requests (July 20 to August 6)
From July 20 to August 6, 2024, AES Ohio will be unable to process electronic inbound
transactions. In most cases, CRES providers will have to wait longer than three business days to
send electronic transactions for customers enrolled during this suspension period and, therefore,
will require a temporary waiver of the PUCO rules to the extent they require otherwise during
that time period
CRES providers will be unable to implement service commencements
or contract terminations (July 20 to August 6, 2024)
From July 20 until August 6, 2024, CRES providers may not be able to adhere to exact
dates previously provided for the service commencement and terminations that were previously
agreed on with customers, AES Ohio said. Furthermore, if a customer initiates a termination of an automatically
renewing contract, whose expiration date falls between the mentioned period this will not be
processed until after August 6, 2024 when all service commencements and terminations resume.
Suspend access to historical usage requests on CRES Web Portal
(July 31 to August 6, 2024)
From July 31 until August 6, 2024, AES Ohio intends to suspend accepting historical
usage requests from CRES providers. The current historical usage feature on the Company’s
CRES web portal performs a real time call to the legacy system to retrieve usage. This feature
will be unavailable during the Cutover Period.
Case 24-0008-EL-WVR
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May 7, 2024
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Copyright 2010-24 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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