Choice Utility To Pay $1.2 Million, Assume Certain Customer Balances, To Resolve Billing Errors That Had Included Unbilled Choice Customers

Dayton Power & Light (AES Ohio) would, among other things, provide over $900,000 in customer bill credits, and also make a $300,000 contribution to its bill payment assistance program, under a settlement with Staff of the PUC of Ohio and the Ohio Consumers' Counsel to resolve alleged violations of PUCO billing and related rules due to unbilled customers and other errors which arose during a transition to a new CIS (AES Customer Ecosystem, or ACE)

The settlement does not contain any terms specific to retail suppliers concerning their unbilled customers under UCB (or specific relief provided to such), or to choice customers specifically

Under the settlement, AES Ohio agrees to pay the current balance of any back-billed charges for PIPP customers as of the date of the settlement

For consumers with unbilled and otherwise collectible charges relating to the billing issues as identified in a PUCO Staff notice, AES Ohio will back-bill each consumer in compliance with R.C. 4933.28 and Adm. Code 4901:1-10-23, but shall apply to the bills customer credits to be issued under the settlement (noted below). This includes the statutory limitation that the maximum amount AES Ohio may seek to recover from a customer in any billing month is one-twelfth (1/12) of the undercharge, plus regular monthly charges, unless the customer agrees to pay a larger amount.

AES Ohio shall provide a credit, $50 per customer, to all non-PIPP residential AES Ohio customers who were unbilled for three or more months due to the issues identified by PUCO Staff

This $50 per-customer credit amount totals $900,950, to be split amongst those harmed customers (18,019 customers, as of July 15, 2026).

Through the end of 2026, AES Ohio agrees not to disconnect and not to charge any late payment fees or deposits to any customers who owe a back-billed balance greater than 90 days, as of the execution of the settlement

AES Ohio also agrees not to recover in rates approximately $542,000 in costs to correct the billing errors

Case 26-0961-EL-UNC