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Texas PUC Staff Propose Deadline For Retail Providers To Share Customer Contact Data With TDUs, Under Newly Proposed Rule
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Staff of the Texas PUC have filed a draft proposal for publication that would require retail electric providers to share customer emergency contact information with TDUs
The proposal follows previously reported concerns that TDUs lack contact information for customers which hinders communication concerning service outages and restoration during emergencies (see background here)
The draft provides that, within 30 days of the effective date of the rule, REPs would be required to provide emergency contact information to the TDU for all of the REP's customers in the TDU's service area
Such information would be required to include the retail customer's name, service address, telephone number, mobile phone number, and email address.
For new customers of a REP, the REP would be required to provide this information to the TDU within 5 days of the customer's enrollment
Additionally, REPs would be required to provide to the TDU any updates to a customer's contact information within 5 days of such change
The proposed rule would allow TDUs to use the contact information to provide notifications of power outages, estimated restoration times, and restoration updates.
The draft rule would prohibit TDUs from using the contact information for any other purpose, "unless otherwise authorized by statute, commission rule, commission order, or as expressly authorized in writing by the customer."
Any TDU communications using the contact info must provide an opportunity for the customer to opt-out of future communications from the TDU
Project 56898
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August 12, 2024
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Copyright 2024 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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