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Utility Agrees To Meet With Retail Suppliers Concerning EDC Billing Issues, Discuss Retail Supplier Uncollectibles, Potential Remedies
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As part of an electric rate case settlement signed by several major parties in the proceeding, Dayton Power and Light (AES Ohio) would agree to meet with retail suppliers concerning utility billing issues, including discussions of retail supplier uncollectibles resulting from the delayed issuance of EDC bills to customers, and potential remedies for such
The stipulation was signed by, among other parties, DP&L, Staff of the PUC of Ohio, the Ohio Consumers' Counsel, Ohio Energy Leadership Council, Ohio Energy Group, IGS Energy, and the Retail Energy Supply Association
As previously reported, retail suppliers had alleged during the rate case that, as a result of AES Ohio implementing a new CIS, "CRES [retail] providers have not been able to have customers properly billed over several months, with some suppliers having outstanding charges of over a million dollars that AES Ohio has still not properly billed to customers."
See more background here
Under the settlement, AES Ohio agrees to convene a Billing Resolution Group that shall meet
weekly beginning the week of August 18, 2025.
The Billing Resolution
Group shall be a forum for interested parties to discuss concerns of
retail suppliers and customers regarding customer bills since the implementation
of the AES Customer Ecosystem (new CIS), as well as the expected timing to resolve
those issues.
Meetings of the Billing Resolution Group shall be attended
by a senior leader of AES Ohio who leads the implementation of the AES
Customer Ecosystem. AES Ohio shall meet with the Billing Resolution
Group until October 31, 2025 or until 99% of customers have been
invoiced in the preceding three months
Furthermore, under the settlement, AES Ohio agrees to meet with representatives of RESA members,
IGS, and any other interested parties and suppliers in January 2026 to
discuss the status of any outstanding receivables relating to service
provided between September 2024 and October 2025.
Notably, under the stipulation, AES Ohio also
commits to analyzing and discussing any retail provider uncollectible
amount that was caused by any delayed billing from the implementation of
the AES Customer Ecosystem
The stipulation notes that such uncollectible discussions, "could include AES Ohio
agreeing to propose certain changes or accounting authority as potential
remedies."
The stipulation stresses that the Signatory Parties are not recommending at this
time any specific outcome as a result of this uncollectible discussion, and to the extent
agreement were reached on any specific proposal, such agreement or tariff
change will be filed with the Commission for review and approval, and all
interested parties reserve the right to take any position whatsoever
on the issue
The stipulation would also recommend that PUCO allow AES Ohio to share the hourly interval data of a retail supplier's customer with that customer's retail supplier, without AES Ohio needing to obtain
additional permission from the Commission or the customer to share such
interval data
As previously reported, such data sharing had been contemplated by a prior phase 1 smart grid settlement, but implementation has been held in limbo due to, among other things, AES Ohio's withdrawal of phase 2 of its smart grid plan
The stipulation provides that the Signatory Parties recommend, for good cause shown, that the
Commission waive Ohio Adm.Code 4901:1-10-24(D)(3) to allow AES Ohio to disclose to Competitive Retail Electric Service (CRES) providers the
hourly interval data of the CRES providers’ own residential customers
who have Advanced Metering Infrastructure installed, without obtaining
additional permission from the Commission or the customer to share such
interval data.
Such interval data shall be provided using System to System-Historical Interval Usage, System to System-Rolling 10 day, or transaction
type Electronic Data Interchange 867IU.
Through the utility's customer portal, AES Ohio shall provide nonresidential customers with access to their own customer peak load
contribution (PLC) and network service peak load (NSPL) data, to the
extent such information is available
Case 24-1011-EL-ATA et al.
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August 13, 2025
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Copyright 2025 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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