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PUC Issues Proposed Rules To Implement New Retail Supplier Financial Requirements; Enroll By Wallet

November 5, 2025

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Copyright 2025 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

The following story is brought free of charge to readers by VertexOne, the exclusive EDI provider of EnergyChoiceMatters.com

The PUC of Ohio has issued proposed changes to its retail electricity and retail natural gas rules to implement several recent requirements of HB 15, concerning the posting of financial security by retail suppliers, and the adoption of enroll-by-wallet

See background here

Specifically, HB 15 provides that PUCO, "shall establish rules to require an electric services company to maintain financial assurances sufficient to protect customers and electric distribution utilities from default."

"Such rules also shall specifically allow an electric distribution utility to set reasonable standards for its security and the security of its customers through financial requirements set in its tariffs," HB 15 provides

Similar statutory language was adopted for natural gas suppliers

Both statute and PUCO's proposed rules exclude brokers and aggregators from the financial assurance requirements

In proposing to implement the new law, PUCO's draft tracks the "reasonable standards" statutory language, and does not propose specific or prescriptive minimums, or limits, for the financial assurance required from retail suppliers

For the electric rules, PUCO proposes that, "In its supplier tariff, each electric utility shall set reasonable standards for its security and the security of its customers through financial requirements for CRES [competitive retail electric service] providers sufficient to protect customers and the electric utility from default. For purposes of this paragraph, 'CRES providers' excludes power brokers or aggregators."

The electric draft rules further state that retail suppliers shall, "maintain financial assurance sufficient to protect customers and the electric utility from default."

The draft natural gas rule language for financial assurance is not substantively different

However, the gas draft rules maintain (with a slight revision to reflect HB 15) a current rule that provides that a retail natural gas supplier may bring an action before PUCO seeking review of the natural gas utility's determination of financial assurance

There is no specific similar provision allowing the challenging of utility-set security for retail electric suppliers

Enroll By Wallet

As previously reported, HB 15 permits a form of enroll-by-wallet for both electricity and gas

To implement this mechanism, the draft rules provide that, for electricity, a CRES provider must verify a customer's identity at the time of enrollment.

"CRES providers must maintain proof of verificication [sic] of the customer's identity," the draft states

The draft rules do not state a time limit for such maintenance of proof of verification

The draft rules provide that the following forms of identification may be used to verify a customer's identity:

(1) "Customer account information," as that term is defined in division (A) of section 4928.103 of the Revised Code; [4928.103 provides that "customer account information" means a unique electric distribution utility number or other customer identification number used by the utility to identify a customer and the customer's account record]

(2) A valid form of government-issued identification issued to the customer; or

(3) A sufficient alternative form of identification that allows the CRES provider to establish the customer's identity accurately.

The draft gas rules to implement enroll-by-wallet are not substantively different than the above-described electric rules

Notably, the rule language for verification of certain electric enrollments is proposed to be revised slightly due to the use of the term "customer account information" rather than "account number"

For example, a telephonic electric enrollment (and any enrollment which must comply with the same verification required under telephonic enrollment) must include, "[i]f applicable, a verbal request for and the customer's account information, as defined in division (A) of section 4928.103 of the Revised Code." [e.g. the utility account number or similar number as noted in the definition under 4928.103 quoted above]

As previously reported, PUCO Staff interprets the existing language under this rule as requiring that the customer must verbally answer by providing (reciting) their account number during the verification. The reading by the verifier of the customer's account number back to the customer for a Yes/No answer does not comply with existing rule, PUCO Staff has said

However, the existing language explicitly uses the term "customer's provision" as noted below.

While, as quoted above, the draft still requires, "a verbal request for and the customer's account information", suggesting that the same requirement that the customer must provide the account information applies, it is notable that the phrase "customer's provision" is ostensibly being deleted under the draft electric rule, especially when the phrase "customer's provision" is being maintained in the gas rule as noted below (it is possible that the draft's redline reflects a scrivener's error in marking struck language)

The current electric rule reads:

"If applicable, a verbal request for and the customer's provision of the customer's electric utility account number."

The draft electric rule change reads:

"If applicable, a verbal request for and the customer's account information, as defined in division (A) of section 4928.103 of the Revised Code."

In contrast, for gas telephonic enrollments, the term "account number" is still used, as is the phrase "customer's provision"

Specifically, under the draft rules, a gas telephonic enrollment shall include, "If applicable, a verbal request for and the customer's provision of the customer's natural gas company's account number."

The draft rules also update certain provisions related to eligible customer lists

For electricity, the draft revisions provide that electric utilities shall make eligible-customer lists available to certified CRES providers via electronic media

The electric customer lists shall be updated quarterly and shall, at a minimum, contain customer name, customer account information, service and mailing addresses, load profile reference category, meter read date or schedule, and historical consumption data for each of the most recent twelve months, the draft provides. All information provided on the eligible-customer lists will be identified in the company tariff and approved by the commission.

The gas eligible-customer list rule maintains the existing elements required for the lists, but also adds "customer account information" as an element to be included

Case 25-729-GE-ORD

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