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NRG Reports Decrease In Retail Home Customer Count

November 7, 2025

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Copyright 2025 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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In a 10-Q, NRG reported that its retail Home customer count as of September 30, 2025 was 5.673 million, versus 5.779 million as of June 30, 2025, a decrease of about 106,000 Home customers from June 30, 2025 to September 30, 2025.

NRG's year-ago retail Home customer count was 5.771 million as of September 30, 2024

For comparison, from March 31, 2025 to June 30, 2025, NRG had reported a decrease of about 118,000 retail Home customers

Home customer count includes recurring residential customers, services customers and community choice

NRG's retail Home customer count by region was as follows as of September 30, 2025:

NRG Home Customer Count
 (in thousands)
                   6/30/25    9/30/25
Texas                2,904      2,844
East                 2,164      2,115
West/Services/Other    711        714

NRG's Vivint Smart Home customer count was 2.351 million as of September 30, 2025, up from 2.268 million as of June 30, 2025

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