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Texas Retail Provider To Pay $57,000 Under Settlement With PUC Staff
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Pulse Power, LLC would pay $57,766 under a settlement with Staff of the Public Utility Commission of Texas to resolve alleged violations of 16 Texas Administrative Code (TAC) § 25.479(b)(1), related to the frequency and delivery of bills
Under 16 TAC § 25.479(b)(1), a REP must issue a bill monthly to each customer unless service is provided for a period of less than one month. A REP may issue a bill less frequently than monthly if both the customer and the REP agree to such an arrangement.
Between October 2023 and November 2023, Commission Staff alleges that Pulse violated 16 TAC § 25.479(b)(1) on 25,705 occasions when Pulse experienced a billing system migration issue and allegedly failed to timely issue monthly bills for customers who had signed up for e-billing
Between October 2023 and April 2024, Commission Staff alleges that Pulse violated 16 TAC
§25.479(b)(1) on 3,178 occasions when Pulse experienced a billing system migration issue and allegedly failed to timely mail monthly bills to deferred and average payment plan customers.
The settlement states that affected customers were offered deferred payment plans (DPPs) without a switch hold, and that Pulse provided $70,371 "in credits and late fees" (presumably waived late fees and/or credits for prior charges of such), as well as $194,000 in energy charges which were not billed to the customers.
The settlement states that Pulse implemented new reporting, processes, and metrics for timely billing, including unbilled usage reports, batch log error queues, enhanced invoice previews, billing timeliness key performance indicators, and operations stability metrics.
Docket 59127
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December 19, 2025
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Copyright 2025 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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