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New York PSC Approves ConEd Joint Proposal Which Addresses Retail Access Issues
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The New York PSC approved, without modification to ESCO-related issues, a joint proposal in Consolidated Edison's (the "Company") current electric and natural gas rate cases which, among other things, includes terms requiring greater communication and transparency from ConEd with respect to retail access issues
Among other things, the adopted JP requires ConEd to provide to ESCOs a monthly report of account issues
Specifically, ConEd will send each ESCO with active customers a list each month with
information about their customer accounts that are pending work by the Company at the
time of the report. This list will contain two separate datasets.
The first dataset will contain accounts that are unbilled for that month (i.e., delayed for
one or more bill cycles) and include, where applicable, when a particular account had its
billing canceled, which is said the give more transparency to ESCOs and which is said to allow ESCOs to escalate
specific items for concern.
The following data points will be provided within this
first dataset:
• Account number
• Service (electric or gas)
• Last bill date (effective date)
• Number of months unbilled
• Last meter reading (regular or estimate)
• If the account unbilled after a cancellation:
-- Cancellation date
-- Reading type of cancelled bill (regular or estimate)
The second dataset will contain any accounts that are pending a billing adjustment
due to a Retail Choice discrepancy, i.e., a mismatch of information between ConEd's billing system and its Retail Access systems, such as when a customer
account is billed to date, but the ESCO has not received either the usage, invoice, or both.
The following data points will be provided within this second dataset:
• Account number
• Effective/inquiry date (the date the discrepancy occurred between the
Company’s billing and retail access systems)
• Service (electric or gas)
• Last billed date (any bills between this field and the effective date
would indicate the period impacted)
• Reason adjustment required
For both datasets, the list of customers will include both current ESCO customers
and former ESCO customers that remain unbilled or have pending billing adjustments for
a Retail Choice discrepancy for months during which they received supply from the
ESCO.
ConEd will further explore the feasibility of reporting on
additional known pending adjustments for reasons other than Retail Choice
discrepancies.
The JP also addresses cancels and rebills
Specifically, ConEd will create a new billing exception in its billing system by the end
of the first rate year under the JP that identifies accounts billed under an ESCO for which ConEd has
canceled a customer bill but not issued a revised bill within 10 days of the original
cancellation. This exception will route to the supervisor of the employee who performed
the bill cancellation
The JP further provides, "Within 120 days of a rate order in these proceedings, the Company also will
strengthen training for back-office representatives responsible for account billing and
adjustments, stressing the importance of timely cancel/rebills, especially where an account is served by an ESCO. The training will emphasize that bills should not be
canceled unless the proper data is available to issue a revised bill."
Concerning communication to ESCOs concerning system issues, the JP provides that ConEd will continue to communicate with ESCOs when ConEd experiences an internal system issue
(i.e., an internal system or processing issue which impacts exchange of information or
processing of data; excludes issues that affect both ESCO and non-ESCO customers,
such as metering and estimated/delayed billing) that impacts ESCO Retail Access
transactions.
Per the JP, ConEd shall email a newsletter to ESCOs, and post information online, within 5 business days of becoming aware of a system issue, with such information to include the scope, scale,
and impact of the system issue, and any steps ConEd has taken or may take to resolve the issue
System issues which are not resolved within 30 days will be added to an ongoing monthly report of outstanding issues which will be provided to ESCOs
The JP provides that ConEd, "intends where practicable to resolve these issues within 120
days of the Company becoming aware of such issues," with ConEd noting in the JP that such timeline may not be feasible in all circumstances
The JP provides that ConEd will convene quarterly meetings with ESCOs to discuss, among other things, internal system issues, billing issues, and
ongoing and proposed IT changes that will affect retail access and
customer billing.
More generally, ConEd will provide regular updates to ESCOs via the Retail Access
newsletter which is emailed to all ESCOs and posted on ConEd's website. "Day-today
communications with ESCOs will continue outside of the newsletter process," the JP states
ConEd will hold an annual ESCO meeting to answer questions concerning the electric retail access program
ConEd will strive to respond within three business days to "simple inquiries" from ESCOs (inquiries that do not require
investigation or detailed review) which are made via ConEd's retail access email address
The JP provides that, "The Company will provide annual updated reference materials for CSRs [ConEd customer service reps] to update
them on retail access developments, including changes in rates charged ESCO customers
and changes in the Commission’s Uniform Business Practices. The Company will
provide communications to remind CSRs of the procedure to follow when ESCO
customers call with questions about their bill. ESCOs can at any time reach out to the
Company via established channels to provide suggestions for materials or information
that should be available to CSRs."
The JP also includes terms concerning transparency related to operational flow orders
The JP provides, "The Company will continue to make its best efforts to adhere to the OFO
notification guidelines listed in the Gas Transmission Operating Procedure, as well as
specific customer agreements. To the extent that situational factors prevent the Company
from meeting these guidelines, the Company commits to providing as much notice as
possible without compromising system safety or reliability."
The JP provides, "The Company will convene bi-annual seasonal meetings (prior to the summer and
winter seasons, beginning prior to summer 2026) with interruptible generation market
participants to review the previous season’s performance and to discuss specific issues
encountered, potential improvements to be considered (including to policies and
procedures regarding post-cycle nominations), and the overall system plan for the upcoming season. The Company will provide at least 30 days’ notice for each of these
meetings."
"As circumstances allow, the Company will provide additional information in the
OFO notices issued by the Company. The information will provide high-level drivers for
the OFO. The OFO notices will include a caveat that the information is provided for
convenience, and the Company will maintain the right to change and/or modify the OFO
for any reason to ensure system reliability," the JP states
The JP also includes changes in certain charges and tariffs
The JP updates the Billing and Payment Processing Charge (BPP) to $1.80 from the current $1.28. The existing provisions concerning the charging of the fee, and the split for dual fuel customers, remain unchanged. The $1.80 BPP is charged directly to customers for single fuel utility supply customers, and single fuel customers receiving a separate delivery bill from ConEd (dual billing). ESCOs pay the $1.80 BPP for utility consolidated billing customers. For dual fuel customers, the BPP is 90¢ for each commodity, and the responsible party for each commodity varies based on whether the customer has the same supplier for both fuels and/or has a different supplier for each commodity.
The JP, as is customary, adjusts the Merchant Function Charges and their underlying components (the Supply-Related component, Credit & Collection component, and supply-related Uncollectible Accounts Expense (UB) component) based on a cost of service study and values established in the JP, with customary true-ups
The JP specifically provides that the UB factor related to the gas MFC will remain at $0.83 per $100 of commodity costs for residential
customers, and $0.36 per $100 of commodity costs for non-residential
customers
Although it will not have an impact on the ultimate costs included in the electric Market Supply Charge, ConEd under the JP will combine, in terms of how the charge is presented to customers, Adjustment Factor – MSC I and Adjustment Factor – MSC II into a single Adjustment Factor – MSC.
ConEd will update the calculation for the Factor of Adjustment for Losses for the
MSC component to be based on the 5-year average ended 2024.
Cases 25-G-0073, 25-E-0072
ADVERTISEMENT Copyright 2026 EnergyChoiceMatters.com. Unauthorized copying, retransmission, or republication
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January 22, 2026
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Copyright 2026 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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