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Broker Is Referring, To PUC, Multiple "Choice Program" Scam Calls Received By Its Customers
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Tom Williamson, President at broker-consultant MSI Utilities, warned that many of its clients in Ohio have reported phone calls from individuals claiming to represent the "Customer Choice Program", "Energy Choice Program", "Price Protection Program" or, "some misleading version of the above."
Williamson in an alert wrote, "These callers state that you have been receiving notices regarding 'additional protection or benefits available to your account' and 'price protection'."
"The caller will claim they need to verify information from your electric bill and frequently request the account number found on the second page of your electric bill. To appear legitimate they may provide the first few account number digits and claim they are verifying information already in their system. These beginning digits are the same across almost all customer accounts and do not prove they have access to your specific account information," Williamson wrote
Williamson warned that such calls are seeking to obtain customers' account number and take control of the account, and stated, "We highly recommend you DO NOT provide any account information to anyone over the phone unless you are speaking directly with your MSI representative or your utility company."
Williamson said that MSI is currently reporting these incidents to the Public Utilities Commission of Ohio and other appropriate agencies.
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June 9, 2026
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Copyright 2026 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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