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Retail Supplier To Pay $28,000 Under Pennsylvania Settlement To Resolve Alleged Slamming
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Spartacus Energy Services, LLC would pay $28,000 under a settlement with the Pennsylvania PUC's Bureau of Investigation and Enforcement to resolve alleged instances of slamming
The settlement states that, since December of 2023, the Pennsylvania Public Utility Commission’s
Bureau of Consumer Services (“BCS”) has received approximately forty (40) complaints
from individuals who claim that their electricity supplier was switched without
authorization to Spartacus
Based on such complaints, I&E was prepared to allege that approximately forty (40) customers had their electricity supplier switched without
authorization to Spartacus
The settlement states that all of the at-issue enrollments were from a single, specific third-party vendor used by Spartacus, who Spartacus "promptly" suspended and then terminated upon becoming aware of the issue, the settlement states
In a statement filed with the Pa. PUC in support of of the settlement, Spartacus states, "This settlement relates to enrollments performed by a third-party marketing vendor
conducting commercial sales on behalf Spartacus. All of the enrollments in question were
commercial customers whose enrollments were submitted by the vendor as in-person
enrollments, based on digitally signed enrollment confirmations."
In a statement filed with the Pa. PUC in support of of the settlement, Spartacus states, "On January 9, 2024, approximately 27 days after the vendor began marketing,
Spartacus received a complaint from a customer disputing an enrollment. Spartacus
contacted the vendor to express its concerns with the vendor's processes. Shortly thereafter, Spartacus received additional complaints regarding enrollments performed by
the vendor. Upon receiving these additional complaints, Spartacus suspended the vendor's
operations on January 22, 2024 and formally terminated the vendor on January 31, 2024."
I&E noted that, "Spartacus
... promptly addressed the misconduct committed by its agent by terminating its
contract with [such agent], prior to the initiation of I&E’s informal investigation."
Spartacus ceased service to the affected customers (or canceled their enrollment if still pending) and provided "complete" refunds of supplier charges. Spartacus said in a filing that, "Spartacus took all of these [corrective] actions
and terminated the vendor long before being contacted by I&E."
Spartacus has implemented a two-point sales verification
process to guarantee that all future enrollments are authorized before they are integrated
into Spartacus’s platform
Spartacus does not admit to any violations of laws or regulations under the settlement
The settlement states, "The Parties agree that the underlying allegations were not the subject of any
hearing and that there has been no Order, findings of fact, or conclusions of law rendered
in this Complaint proceeding. It is further understood that, by entering into this
Settlement Agreement, Spartacus has made no concession or admission of fact or law and
may dispute all issues of fact and law for all purposes in any other proceeding, including
but not limited to any civil proceedings, that may arise as a result of the circumstances
described in this Joint Settlement Petition, nor may this Settlement be used by any other
person or entity as a concession or admission of fact or law."
Docket M-2026-3048680
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September 2, 2026
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Copyright 2026 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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