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Enforcement, Complaints & Compliance

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Retail Supplier To Pay $675,000, Exit From Non-shopping Customer Assignment Program Under Settlement

Supplier Continues Voluntary Marketing Suspension, Will Issue $1 Million In Refunds

Verde Energy USA Ohio, LLC d/b/a Verde Energy would pay a forfeiture of $675,000, and withdraw from Dominion East Ohio’s Monthly Variable Rate (MVR) program (see explanation at bottom of story) for a period of one year, under a settlement with Staff of the Public Utilities Commission of Ohio

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ESCO Under Marketing Suspension Says Enrollments Cited In New York PSC Show Cause Order Were Permissible Winbacks

Says UBPs Allow Winback Process For Customers Dropping To Default Service, Contrary To Order's Interpretation Says "Specific" -- Not "Verifiable" -- Authorization Is Required For Winbacks

Atlantic Power & Gas (APG) has filed a response to a show cause order recently issued by the New York PSC, stating that the enrollments at issue were permissible reinstatements, and were not in violation of a prior marketing suspension

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Retail Supplier Agrees To $19,000 Forfeiture, Customer Re-Rates, Under Stipulation With PUC Staff

PUC Staff Had Alleged Sales Calls Had Referred To Enrollments As Simply Entering A Sweepstakes

SmartEnergy Holdings, LLC ("SmartEnergy") has entered into a stipulation with Staff of the Public Utilities Commission of Ohio under which SmartEnergy agrees to a forfeiture of $19,000, upon approval of the stipulation by the Commission, to resolve all of the issues identified by the Staff in a…

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Updated: Retail Suppliers Suspended From Marketing Under Settlements With Attorney General

AG Announces Settlements With Three Retail Suppliers, $3 Million In Refunds AG: Suppliers Which "Defrauded" Customers Are Not "Outliers"

Spark Energy, which now owns the Major Energy brand, provided the following statement: "Major Energy was purchased by Spark Energy subsequent to the allegations made by the IL Attorney General. Spark is focused on a culture of compliance for all its brands, including Major, and is pleased to put…

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PUC Approves Stipulation Under Which Retail Supplier Agrees To $250,000 Forfeiture, Customer Refunds

Supplier Alleged To Have Charged Rate In Excess Of 18¢/kWh, Called "Miscalculation" By Supplier

The Public Utilities Commission of Ohio approved a stipulation between National Gas & Electric (NG&E or Company) and PUCO Staff under which National Gas & Electric agreed to a forfeiture of $250,000 to resolve alleged violations detailed in a Staff Notice of Probable Non-Compliance dated September…

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Regulator Issues $1.5 Million Fine To Retail Supplier, In Final Order

Supplier Prohibited From Residential Marketing, Enrollment For Six Months, Except For Online Enrollments Decision Sets Standard Under Which TPVs Are Invalid

A final decision from the Connecticut PURA imposed a $1.5 million fine on Liberty Holdings, LLC [sic] (Liberty or Company) and prohibits Liberty from accepting new residential customers and/or marketing to residential customers via any means other than online enrollments for six months

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Federal Appeals Court: Wholesale Electric Price, Utility Price Not Proper Comparison For Determining If Retail Supplier's Rate Met "Prevailing Market Price" Standard In Contract

The United States Court of Appeals for the Seventh Circuit has denied an appeal of a lower court ruling which had dismissed a putative class action suit against Direct Energy Services, LLC, as the Seventh Circuit found that neither the wholesale electric price nor the utility price to compare is an…

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Texas QSE To Pay $180,000 Under Settlement With Texas PUC Staff

Twin Eagle resource Management, LLC (Twin Eagle) would pay $180,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve alleged violations of 16 Texas Administrative Code (TAC) § 25.503(f) and Electric Reliability Council of Texas Nodal Protocols §§ 6.4.6, 6.5.7.5, and…

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Regulator Refers Two Retail Suppliers' Pass-Throughs Of ISO Charges To Customers To Attorney General For Further Investigation

Regulator Says Rules Governing Allocation Of Capacity Obligations & Prices "Were Known Or Knowable", Could Have Been Reflected In Rates At Time Of Contract

The Connecticut PURA has referred the matter of changes in prices, under what PURA calls "fixed" price contracts, by Spark Energy, LLC (Spark), and Direct Energy Services, LLC (Direct) to the Connecticut Attorney General and Connecticut Department of Consumer Protection for further investigation, if…

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PSC Orders Retail Supplier Not To Solicit Any Additional Customers Until Complaint Proceeding Resolved

PSC Chair: Supplier's Action Has Likely "Set Back Progress" Of Retail Competition Commissioner: "Sad Day" For Retail Choice, Companies Engaged In Such Behavior "Should Not Be Doing Business"

In addressing a complaint filed by Maryland PSC Staff against Smart One Energy, LLC ("Smart One" or "SOE") for, among other things, allegedly not obtaining 'wet signatures' for telephonic enrollments, Maryland PSC Chair Jason M. Stanek said that the supplier's actions have likely "set back" the…

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Enforcement, Complaints & Compliance News (Page 30) | EnergyChoiceMatters.com