September 25, 2025
PUC Staff Says TPVs In Which Account Number Is Read To Customers For Affirmation, Rather Than Customer Providing Number In Response To Request, Do Not Comply With Rules
Staff of the PUC of Ohio have said in testimony that third party verifications in which certain information -- including the customer's account number -- are stated by the TPV agent (or automated prompt, etc) for a yes/no confirmation by the customer, rather than verbally asking the customer to…