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Docket 25.485

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April 17, 2026

Texas PUC Staff Further Outline Proposed Streamlined Complaint Process, As PUC Issues Proposal For Comment

During today's Texas PUC open meeting, Staff of the Texas PUC provided a narrative concerning a proposal for publication that would implement a streamlined complaint process for customer complaints against retail electric providers, via changes to Subst. R. §25.485

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April 9, 2026

Texas PUC Staff Propose Streamlined Complaint Process For Complaints Against Retail Providers, Eliminates Informal/Formal Dichotomy

Staff of the Texas PUC have filed a draft proposal for publication that would implement a streamlined complaint process for customer complaints against retail electric providers, via changes to Subst. R. §25.485

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