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August 24, 2018
The duty, if any, of Texas retail electric providers to inform customers of a change in the customer's assignment to a specific TDU rate class, and associated changes in rates due to such change, may be addressed in another pending customer complaint before the Texas PUC
July 10, 2018
A complaint filed against a retail electric provider and Oncor at the Public Utility Commission of Texas may address the duty, if any, of the REP to describe the nature of a specific Oncor delivery rate schedule to the customer and a change in rate class
June 5, 2015
A Texas complaint which had implicated retail electric providers' obligations to customers prior to assessing a new or modified TDU pass-through charge on customers has been dismissed by an ALJ because, with the customer's REP crediting the customer for the disputed charges, there is no remaining…
May 13, 2015
"The duty [of retail electric providers] to disclose the applicability of demand charges is only upon enrollment , not after that time," Staff of the Public Utility Commission of Texas said in a statement of position concerning a complaint case regarding demand charges (all emphasis in original).
May 6, 2015
CenterPoint Energy Houston Electric, LLC and Ambit Energy have jointly petitioned the Public Utility Commission of Texas to dismiss a complaint case as moot concerning the imposition of demand charges on a customer after their delivery rate class was reclassified.
April 9, 2015
A Texas ALJ ultimately has discretion whether to order CenterPoint Energy Houston Electric to continue service, pursuant to PURA § 17.157(b)(5), to a complainant who has filed a formal complaint against their former retail electric provider regarding certain demand charges, but who continues to…
April 3, 2015
A Texas ALJ has ruled that a complaint case brought by a customer against Ambit Energy and CenterPoint Energy Houston Electric regarding the imposition of demand charges after the customer's rate class was changed shall only address charges during the period the customer was served by Ambit.
March 30, 2015
CenterPoint Energy Houston Electric, LLC has requested that a Texas ALJ rule on whether the scope of complaint brought by a customer against the TDU and Ambit Energy regarding demand charges should extend to all of the demand charges billed by the CenterPoint TDU passed-through to the customer…
February 6, 2015
Texas Complaint Regarding REPs' Duty To Inform Customer of Rate Changes Won't Be Referred to Arbitration
December 23, 2014
A Texas ALJ has declined to wholly dismiss a formal customer complaint against Ambit Energy concerning demand charges, and referred the matter for potential mediation.
December 6, 2014
Staff of the Public Utility Commission of Texas have recommended that a complaint filed against Ambit Energy, which implicated the responsibility of retail electric providers to notify customers of changes in TDU charges and when new charges could be collected, be dismissed.
October 7, 2014
"In the deregulated electric market, the onus is on the retail electric provider (REP) to communicate information to end-use customers," Staff of the Public Utility Commission of Texas said in opposing a motion from Ambit Energy for rehearing of an order denying summary decision in a complaint case…
October 2, 2014
A coalition of retail electric providers has filed an amicus brief in a customer complaint case before the Public Utility Commission of Texas, warning that an order from the State Office of Administrative Hearings, through a misreading of the anti-cramming rule, erroneously requires retail electric…
June 2, 2014
Staff of the Public Utility Commission of Texas have opposed a retail provider's motion for summary judgment of a complaint concerning additional charges due to the customer's classification under the delivery service tariff.
