October 31, 2016
Texas REPs Request Refund Data Be Eliminated From PUC Complaint Report, Noting Data Labels Goodwill, Other Courtesy Credits As "Refunds"
In response to a draft Texas PUC 2016 Summary of Customer Complaints and Enforcement Activities proposed to be published, several retail electric providers recommended that the graphs entitled "% of Complaints Resulting in Customer Refunds - FY 2016" and "Average Refund - FY 2016" be eliminated from…