January 9, 2023
PUC Staff Says Retail Suppliers Are Required To Record & Maintain All Sales Calls (Including Non-Sales) As Means Of Complying With Marketing Rules (No Explicit Requirement In Rules)
As part of a brief concerning a Public Utilities Commission of Ohio investigation into RPA Energy, PUCO Staff alleged that retail energy suppliers are required to maintain records of all telephonic sales calls, including those which do not result in a sale
